The Patient Experience Library

 


Training Tracker

Use this tracker to find courses on patient experience and patient/public involvement.

These courses are not provided by the Patient Experience library. For further details, and to book places, please contact the course providers via the Details/Bookings link at the bottom of each course description.

This tracker is updated monthly. The last update was on Thu May 30th 2024 09:52.

Provider:
Care Opinion
Title:
Public online feedback for healthcare improvement
Location:
Online
Date:
Always open
Description:
The goals of this course are: To understand why traditional forms of feedback/complaint are often disliked by both patients and health/care staff, and have limited value for quality improvement; To become familiar with online patient feedback, and the Care Opinion platform; To understand both the benefits and the risks of public online feedback, and the range of impacts which result.
Audience:
For teaching staff
Provider:
EUPATI
Title:
Customised
Location:
Bespoke
Date:
Negotiable
Description:
Training tailored to your needs. We offer one-off customised training programmes or extended programmes with follow-up sessions. You decide!
Audience:
Professionals in academia and pharmaceutical industry
Provider:
EUPATI
Title:
EUPATI Essentials - Module 2
Location:
Online
Date:
Tue Sep 17th 2024
Description:
Communication and cultural differences in the relationship with patients.
Audience:
Professionals who already have experience with patient engagement.
Provider:
EUPATI
Title:
EUPATI Essentials - Module 3
Location:
Online
Date:
Wed Dec 11th 2024
Description:
Patient engagement with special patient populations.
Audience:
Professionals who already have experience with patient engagement.
Provider:
EUPATI
Title:
Fundamentals
Location:
In person
Date:
Wed Nov 13th 2024
Description:
Gain a basic knowledge of patient engagement, with an overall introduction to standards and best practice.
Audience:
Professionals in academia and pharmaceutical industry
Provider:
Healthcare Conferences UK
Title:
Complaints Resolution & Mediation
Location:
Online
Date:
Tue Sep 17th 2024
Description:
A highly interactive and effective workshop to improve confidence and consistency in handling complaints, we will demonstrate a simple model to facilitate effective responses, and delegates will have the opportunity to practise the use of our unique AERO approach.
Audience:
Anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. 
Provider:
Healthcare Conferences UK
Title:
Duty of Candour
Location:
Online
Date:
Tue Jul 16th 2024
Description:
Openness, trust and good communication are at the core of the relationship between health and care professionals and their patients / families. This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice.
Audience:
Health and social care professionals, front line practitioners and managers, including those dealing with complaints and claims.
Provider:
Healthcare Conferences UK
Title:
Insight to Improvement - The Northumbria Way
Location:
Online
Date:
Thu Sep 19th 2024
Description:
This session will provide attendees with insight into the approach adopted by Northumbria Healthcare NHS Foundation Trust to developing an organisational culture that supports the continual data driven improvement of patient and staff experience.https://www.healthcareconferencesuk.co.uk/virtual-online-courses/insight-to-improvement-the-northumbria-way
Audience:
Health professionals wanting to gain insight and understanding of the effective approaches to both measuring and improving the experience of the people who use and deliver services.
Provider:
Healthcare Conferences UK
Title:
NHS Complaints Summit
Location:
Online
Date:
Thu Jul 11th 2024
Description:
This National Virtual Summit focuses on the New PHSO National NHS Complaint Standards which are now being used and embedded into the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care.
Audience:
Health professionals
Provider:
Involve NE
Title:
PPI Masterclasses ​​
Location:
Bespoke
Date:
Negotiable
Description:
Through interactive sessions using theoretical frameworks and real-world examples, delegates are able to explore and develop their knowledge of PPI, whilst learning new tools and techniques.
Audience:
Healthcare professionals
Provider:
Involving People
Title:
Patient and Public Involvement
Location:
Bespoke
Date:
Ongoing
Description:
Bespoke training with modules covering the what, why and how of patient and public involvement and including how inequalities should be taken into account.
Audience:
Health system leaders, researchers and health professionals.
Provider:
NHS England
Title:
Various courses.
Location:
Online
Date:
Various
Description:
Learning and support for people who bring their lived experience to a voluntary role.
Audience:
Patient and Public Voice (PPV) partners and people with lived experience.
Provider:
NHS England Insight & Voice Team
Title:
Making Data Count - Step 9 Making Qualitative Data Count
Location:
Online
Date:
Wed Jun 26th 2024
Description:
Covers the strengths and limitations of different qualitative analysis methods, tips and advice to get the most of qualitative data, particularly that which has captured patients experience.  Knowing when to self-serve and take on analysis yourself and when to call in a specialist, is a key takeaway from the session too.
Audience:
People working in health and care
Details/Bookings
(Once you access the NHS site above, search the calendar for Making Qualitative Data Count. Please note that pre-registration is required.)
Provider:
NHS England Public Participation Online Learning Programme
Title:
Influence, Impact and Induction
Location:
Online
Date:
Ongoing
Description:
How to influence change and how to develop skills and confidence to make the most of the PPV partner role.
Audience:
People who are involved with NHS England as a Patient and Public Voice (PPV) Partner in an expert advisor role.
Provider:
NHS/FutureLearn
Title:
Working with People and Communities to Improve Health Outcomes
Location:
Online
Date:
Ongoing
Description:
Learn how to engage with different people and communities to reduce inequalities and ensure inclusive access to healthcare.
Audience:
This course is primarily designed for those working in the NHS and wider health and care systems in the UK. This includes clinical and non-clinical roles.
Provider:
Point of Care Foundation
Title:
Experience Based Co-Design Course
Location:
Online
Date:
Mon Sep 16th 2024
Description:
Participants are taught how to draw on the experiences of patients, carers and staff to identify where change is needed and then to design and implement improvements together.
Audience:
Anyone interested in experience-based co-design
Provider:
Point of Care Foundation
Title:
Experience-Based Co-Design: Maternity and newborn care.
Location:
Bespoke
Date:
Negotiable
Description:
The EBCD course offers structured training in family-centred service design techniques and quality improvement.
Audience:
Clinical and non-clinical staff, researchers and patient partners.
Provider:
Point of Care Foundation
Title:
Foundations in Patient Experience
Location:
Online
Date:
Tue Sep 17th 2024
Description:
This course supports participants to develop the knowledge, skills and confidence to make a meaningful improvement in patient experience in their work, whatever their role may be.
Audience:
Anyone working in patient experience or quality improvement.
Provider:
Shaping Our Lives
Title:
In house training
Location:
Bespoke
Date:
Negotiable
Description:
Tailored services such as training sessions, recruiting lived experience user groups, facilitating workshops, and evaluations.
Audience:
Organisations seeking user involvement