The Patient Experience Library

 


Training Tracker

Use this tracker to find courses on patient experience and patient/public involvement.

These courses are not provided by the Patient Experience library. For further details, and to book places, please contact the course providers via the Details/Bookings link at the bottom of each course description.

This tracker is updated monthly. The last update was on Thu Jun 20th 2024 14:41.

Provider:
Care Opinion
Title:
Public online feedback for healthcare improvement
Location:
Online
Date:
Always open
Description:
The goals of this course are: To understand why traditional forms of feedback/complaint are often disliked by both patients and health/care staff, and have limited value for quality improvement; To become familiar with online patient feedback, and the Care Opinion platform; To understand both the benefits and the risks of public online feedback, and the range of impacts which result.
Audience:
For teaching staff
Details/Bookings
Provider:
EUPATI
Title:
Customised
Location:
Bespoke
Date:
Negotiable
Description:
Training tailored to your needs. We offer one-off customised training programmes or extended programmes with follow-up sessions. You decide!
Audience:
Professionals in academia and pharmaceutical industry
Details/Bookings
Provider:
EUPATI
Title:
EUPATI Essentials - Module 1
Location:
Online
Date:
Wed Sep 18th 2024
Description:
Module 1 – Establishing a successful relationship with patients.
Audience:
Professionals who already have experience with patient engagement.
Details/Bookings
Provider:
EUPATI
Title:
EUPATI Essentials - Module 2
Location:
Online
Date:
Wed Dec 11th 2024
Description:
Module 2 – Communication and cultural differences in the relationship with patients.
Audience:
Professionals who already have experience with patient engagement.
Details/Bookings
Provider:
EUPATI
Title:
EUPATI Essentials - Module 3
Location:
Online
Date:
Wed Dec 11th 2024
Description:
Patient engagement with special patient populations.
Audience:
Professionals who already have experience with patient engagement.
Details/Bookings
Provider:
EUPATI
Title:
Fundamentals
Location:
In person
Date:
Wed Nov 13th 2024
Description:
Gain a basic knowledge of patient engagement, with an overall introduction to standards and best practice.
Audience:
Professionals in academia and pharmaceutical industry
Details/Bookings
Provider:
Healthcare Conferences UK
Title:
Complaints Resolution & Mediation
Location:
Online
Date:
Tue Sep 17th 2024
Description:
A highly interactive and effective workshop to improve confidence and consistency in handling complaints, we will demonstrate a simple model to facilitate effective responses, and delegates will have the opportunity to practise the use of our unique AERO approach.
Audience:
Anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. 
Details/Bookings
Provider:
Healthcare Conferences UK
Title:
Insight to Improvement - The Northumbria Way
Location:
Online
Date:
Thu Sep 19th 2024
Description:
This session will provide attendees with insight into the approach adopted by Northumbria Healthcare NHS Foundation Trust to developing an organisational culture that supports the continual data driven improvement of patient and staff experience.https://www.healthcareconferencesuk.co.uk/virtual-online-courses/insight-to-improvement-the-northumbria-way
Audience:
Health professionals wanting to gain insight and understanding of the effective approaches to both measuring and improving the experience of the people who use and deliver services.
Details/Bookings
Provider:
Involve NE
Title:
PPI Masterclasses ​​
Location:
Bespoke
Date:
Negotiable
Description:
Through interactive sessions using theoretical frameworks and real-world examples, delegates are able to explore and develop their knowledge of PPI, whilst learning new tools and techniques.
Audience:
Healthcare professionals
Details/Bookings
Provider:
Involving People
Title:
Patient and Public Involvement
Location:
Bespoke
Date:
Ongoing
Description:
Bespoke training with modules covering the what, why and how of patient and public involvement and including how inequalities should be taken into account.
Audience:
Health system leaders, researchers and health professionals.
Details/Bookings
Provider:
NHS England
Title:
Various courses.
Location:
Online
Date:
Various
Description:
Learning and support for people who bring their lived experience to a voluntary role.
Audience:
Patient and Public Voice (PPV) partners and people with lived experience.
Details/Bookings
Provider:
NHS England Experience and Partnerships Team
Title:
Shine A Light on Co-production
Location:
Online
Date:
Tue Sep 24th 2024
Description:
This event is to shine a light on the art of the possible in relation to co-produced improvements and demonstrate what can be achieved when we work together with people with lived experience.
Audience:
People interested in co-production.
Details/Bookings
Provider:
NHS England Public Participation Online Learning Programme
Title:
Influence, Impact and Induction
Location:
Online
Date:
Ongoing
Description:
How to influence change and how to develop skills and confidence to make the most of the PPV partner role.
Audience:
People who are involved with NHS England as a Patient and Public Voice (PPV) Partner in an expert advisor role.
Details/Bookings
Provider:
NHS/FutureLearn
Title:
Working with People and Communities to Improve Health Outcomes
Location:
Online
Date:
Ongoing
Description:
Learn how to engage with different people and communities to reduce inequalities and ensure inclusive access to healthcare.
Audience:
This course is primarily designed for those working in the NHS and wider health and care systems in the UK. This includes clinical and non-clinical roles.
Details/Bookings
Provider:
Point of Care Foundation
Title:
Experience Based Co-Design Course
Location:
Online
Date:
Mon Sep 16th 2024
Description:
Participants are taught how to draw on the experiences of patients, carers and staff to identify where change is needed and then to design and implement improvements together.
Audience:
Anyone interested in experience-based co-design
Details/Bookings
Provider:
Point of Care Foundation
Title:
Experience-Based Co-Design: Maternity and newborn care.
Location:
Bespoke
Date:
Negotiable
Description:
The EBCD course offers structured training in family-centred service design techniques and quality improvement.
Audience:
Clinical and non-clinical staff, researchers and patient partners.
Details/Bookings
Provider:
Point of Care Foundation
Title:
Foundations in Patient Experience
Location:
Online
Date:
Tue Sep 17th 2024
Description:
This course supports participants to develop the knowledge, skills and confidence to make a meaningful improvement in patient experience in their work, whatever their role may be.
Audience:
Anyone working in patient experience or quality improvement.
Details/Bookings
Provider:
Shaping Our Lives
Title:
In house training
Location:
Bespoke
Date:
Negotiable
Description:
Tailored services such as training sessions, recruiting lived experience user groups, facilitating workshops, and evaluations.
Audience:
Organisations seeking user involvement
Details/Bookings

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