The Patient Experience Library

 


Training Tracker

Use this tracker to find courses on patient experience and patient/public involvement.

These courses are not provided by the Patient Experience library. For further details, and to book places, please contact the course providers via the Details/Bookings link at the bottom of each course description.

This tracker is updated monthly. The last update was on Mon Mar 18th 2024 15:10.

Provider:
Care Opinion
Title:
Public online feedback for healthcare improvement
Location:
Online
Date:
Always open
Description:
The goals of this course are: To understand why traditional forms of feedback/complaint are often disliked by both patients and health/care staff, and have limited value for quality improvement; To become familiar with online patient feedback, and the Care Opinion platform; To understand both the benefits and the risks of public online feedback, and the range of impacts which result.
Audience:
For teaching staff
Details/Bookings
Provider:
EUPATI
Title:
Customised
Location:
Bespoke
Date:
Negotiable
Description:
Training tailored to your needs. We offer one-off customised training programmes or extended programmes with follow-up sessions. You decide!
Audience:
Professionals in academia and pharmaceutical industry
Details/Bookings
Provider:
EUPATI
Title:
EUPATI Essentials - Module 2
Location:
Online
Date:
Tue Sep 17th 2024
Description:
Communication and cultural differences in the relationship with patients.
Audience:
Professionals who already have experience with patient engagement.
Details/Bookings
Provider:
EUPATI
Title:
EUPATI Essentials - Module 3
Location:
Online
Date:
Wed Dec 11th 2024
Description:
Patient engagement with special patient populations.
Audience:
Professionals who already have experience with patient engagement.
Details/Bookings
Provider:
EUPATI
Title:
Fundamentals
Location:
Online
Date:
Wed Jun 12th 2024
Description:
Gain a basic knowledge of patient engagement, with an overall introduction to standards and best practice.
Audience:
Professionals in academia and pharmaceutical industry
Details/Bookings
Provider:
EUPATI
Title:
Fundamentals
Location:
In person
Date:
Wed Nov 13th 2024
Description:
Gain a basic knowledge of patient engagement, with an overall introduction to standards and best practice.
Audience:
Professionals in academia and pharmaceutical industry
Details/Bookings
Provider:
Healthcare Conferences UK
Title:
Complaints Resolution & Mediation
Location:
Online
Date:
Thu May 9th 2024
Description:
A highly interactive and effective workshop to improve confidence and consistency in handling complaints, we will demonstrate a simple model to facilitate effective responses, and delegates will have the opportunity to practise the use of our unique AERO approach.
Audience:
Anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. 
Details/Bookings
Provider:
Healthcare Conferences UK
Title:
Engaging Patients & Families in Complaints under Patient Safety Incident Response Framework (PSIRF) and the Complaints Standards Framework
Location:
Online
Date:
Mon May 13th 2024
Description:
This virtual masterclass will build confidence in compassionately engaging and involving families and loved ones to work within the requirements of PSIRF and the Complaints Standards Framework.
Audience:
All healthcare professionals wanting to build confidence in compassionately engaging and involving patients, families and loved ones in complaints, particularly engagement leads.
Details/Bookings
Provider:
Involve NE
Title:
PPI Masterclasses ​​
Location:
Bespoke
Date:
Negotiable
Description:
Through interactive sessions using theoretical frameworks and real-world examples, delegates are able to explore and develop their knowledge of PPI, whilst learning new tools and techniques.
Audience:
Healthcare professionals
Details/Bookings
Provider:
Involving People
Title:
Patient and Public Involvement
Location:
Bespoke
Date:
Ongoing
Description:
Bespoke training with modules covering the what, why and how of patient and public involvement and including how inequalities should be taken into account.
Audience:
Health system leaders, researchers and health professionals.
Details/Bookings
Provider:
NHS England
Title:
Various courses.
Location:
Online
Date:
Various
Description:
Learning and support for people who bring their lived experience to a voluntary role.
Audience:
Patient and Public Voice (PPV) partners and people with lived experience.
Details/Bookings
Provider:
NHS England Public Participation Online Learning Programme
Title:
Influence, Impact and Induction
Location:
Online
Date:
Ongoing
Description:
How to influence change and how to develop skills and confidence to make the most of the PPV partner role.
Audience:
People who are involved with NHS England as a Patient and Public Voice (PPV) Partner in an expert advisor role.
Details/Bookings
Provider:
NHS/FutureLearn
Title:
Working with People and Communities to Improve Health Outcomes
Location:
Online
Date:
Ongoing
Description:
Learn how to engage with different people and communities to reduce inequalities and ensure inclusive access to healthcare.
Audience:
This course is primarily designed for those working in the NHS and wider health and care systems in the UK. This includes clinical and non-clinical roles.
Details/Bookings
Provider:
Point of Care Foundation
Title:
Experience Based Co-Design Course
Location:
Online
Date:
Mon May 13th 2024
Description:
The EBCD course offers structured training in patient-centred service design techniques and quality improvement.
Audience:
Anyone with an interest in co-design, patient involvement, clinical and non-clinical staff and researchers.
Details/Bookings
Provider:
Point of Care Foundation
Title:
Experience-Based Co-Design: Maternity and newborn care.
Location:
Bespoke
Date:
Negotiable
Description:
The EBCD course offers structured training in family-centred service design techniques and quality improvement.
Audience:
Clinical and non-clinical staff, researchers and patient partners.
Details/Bookings
Provider:
Point of Care Foundation
Title:
Foundations in Patient Experience
Location:
Online
Date:
Tue Sep 17th 2024
Description:
This course supports participants to develop the knowledge, skills and confidence to make a meaningful improvement in patient experience in their work, whatever their role may be.
Audience:
Anyone working in patient experience or quality improvement.
Details/Bookings
Provider:
Shaping Our Lives
Title:
In house training
Location:
Bespoke
Date:
Negotiable
Description:
Tailored services such as training sessions, recruiting lived experience user groups, facilitating workshops, and evaluations.
Audience:
Organisations seeking user involvement
Details/Bookings

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