The Patient Experience Library

 


Training Tracker

Use this tracker to find courses on patient experience and patient/public involvement.

These courses are not provided by the Patient Experience library. For further details, and to book places, please contact the course providers via the Details/Bookings link at the bottom of each course description.

This tracker is updated monthly. The last update was on Wed Feb 14th 2024 16:54.

Provider:
Care Opinion
Title:
Public online feedback for healthcare improvement
Location:
Online
Date:
Always open
Description:
The goals of this course are: To understand why traditional forms of feedback/complaint are often disliked by both patients and health/care staff, and have limited value for quality improvement; To become familiar with online patient feedback, and the Care Opinion platform; To understand both the benefits and the risks of public online feedback, and the range of impacts which result.
Audience:
For teaching staff
Provider:
EUPATI
Title:
Customised
Location:
Bespoke
Date:
Negotiable
Description:
Training tailored to your needs. We offer one-off customised training programmes or extended programmes with follow-up sessions. You decide!
Audience:
Professionals in academia and pharmaceutical industry
Provider:
EUPATI
Title:
EUPATI Essentials - Module 1
Location:
Online
Date:
Wed Apr 24th 2024
Description:
Establishing a successful relationship with patients.
Audience:
Professionals who already have experience with patient engagement.
Provider:
EUPATI
Title:
EUPATI Essentials - Module 2
Location:
Online
Date:
Tue Sep 17th 2024
Description:
Communication and cultural differences in the relationship with patients.
Audience:
Professionals who already have experience with patient engagement.
Provider:
EUPATI
Title:
EUPATI Essentials - Module 3
Location:
Online
Date:
Wed Dec 11th 2024
Description:
Patient engagement with special patient populations.
Audience:
Professionals who already have experience with patient engagement.
Provider:
EUPATI
Title:
Fundamentals
Location:
Online
Date:
Wed Jun 12th 2024
Description:
Gain a basic knowledge of patient engagement, with an overall introduction to standards and best practice.
Audience:
Professionals in academia and pharmaceutical industry
Provider:
EUPATI
Title:
Fundamentals
Location:
In person
Date:
Wed Nov 13th 2024
Description:
Gain a basic knowledge of patient engagement, with an overall introduction to standards and best practice.
Audience:
Professionals in academia and pharmaceutical industry
Provider:
Healthcare Conferences UK
Title:
Difficult Encounters and Conflict Resolution
Location:
Hallam Conference Centre, London
Date:
Mon Mar 18th 2024
Description:
An interactive and entertaining course that provides delegates with an opportunity to develop their communication skills with service users, their relatives and other members of staff both on the phone and face to face.
Audience:
Health professionals
Provider:
Healthcare Conferences UK
Title:
Engaging Patients & Families in Complaints under Patient Safety Incident Response Framework (PSIRF) and the Complaints Standards Framework
Location:
Online
Date:
Thu Feb 22nd 2024
Description:
This one-day masterclass will look at the new PSIRF and the Complaints Standards Framework and through real life content, bringing the human focus for the patients, loved ones, and indeed staff to the forefront.
Audience:
All healthcare professionals wanting to build confidence in compassionately engaging and involving patients, families and loved ones in complaints. Particularly engagement leads.
Provider:
Healthcare Conferences UK
Title:
Martha's Rule: A Practical Guide to Implementation to improve Patient Safety
Location:
Online
Date:
Thu Mar 14th 2024
Description:
The conference delves into the caregiver’s perspective, principles and implications of Martha’s Rule, legal and patient safety considerations, effective communication strategies, and the use of technology in the adoption of Martha’s Rule.
Audience:
Clinical staff
Provider:
Healthcare Conferences UK
Title:
Measuring, Understanding and Acting on Patient Experience Insight From Insight to Improvement
Location:
Online
Date:
Thu Mar 21st 2024
Description:
Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement.
Audience:
Provider:
Involve NE
Title:
PPI Masterclasses ​​
Location:
Bespoke
Date:
Negotiable
Description:
Through interactive sessions using theoretical frameworks and real-world examples, delegates are able to explore and develop their knowledge of PPI, whilst learning new tools and techniques.
Audience:
Healthcare professionals
Provider:
NHS England
Title:
Various courses.
Location:
Online
Date:
Various
Description:
Learning and support for people who bring their lived experience to a voluntary role.
Audience:
Patient and Public Voice (PPV) partners and people with lived experience.
Provider:
NHS England Public Participation Online Learning Programme
Title:
Influence, Impact and Induction
Location:
Online
Date:
Ongoing
Description:
How to influence change and how to develop skills and confidence to make the most of the PPV partner role.
Audience:
People who are involved with NHS England as a Patient and Public Voice (PPV) Partner in an expert advisor role.
Provider:
NHS/FutureLearn
Title:
Working with People and Communities to Improve Health Outcomes
Location:
Online
Date:
Ongoing
Description:
Learn how to engage with different people and communities to reduce inequalities and ensure inclusive access to healthcare.
Audience:
This course is primarily designed for those working in the NHS and wider health and care systems in the UK. This includes clinical and non-clinical roles.
Provider:
Point of Care Foundation
Title:
Experience Based Co-Design Course
Location:
Online or Central London
Date:
Ongoing
Description:
The EBCD course offers structured training in patient-centred service design techniques and quality improvement.
Audience:
Anyone with an interest in co-design, patient involvement, clinical and non-clinical staff and researchers.
Provider:
Point of Care Foundation
Title:
Experience-Based Co-Design for researchers
Location:
TBC
Date:
TBC
Description:
A half day workshop covering ethical approval, recruitment, theory of EBCD, disseminating EBCD research project findings.
Audience:
Those who are using EBCD for research and have previously completed our EBCD course, but want some extra support to explore specific issues relating to use of EBCD in an academic context.
Provider:
Point of Care Foundation
Title:
Experience-Based Co-Design: Maternity and newborn care.
Location:
Bespoke
Date:
Negotiable
Description:
The EBCD course offers structured training in family-centred service design techniques and quality improvement.
Audience:
Clinical and non-clinical staff, researchers and patient partners.
Provider:
Point of Care Foundation
Title:
Foundations in Patient Experience
Location:
Online
Date:
Tue Mar 5th 2024
Description:
This course supports participants to develop the knowledge, skills and confidence to make a meaningful improvement in patient experience in their work, whatever their role may be.
Audience:
Anyone working in patient experience or quality improvement.
Provider:
Point of Care Foundation
Title:
Foundations in Patient Experience
Location:
Online
Date:
Tue Sep 17th 2024
Description:
This course supports participants to develop the knowledge, skills and confidence to make a meaningful improvement in patient experience in their work, whatever their role may be.
Audience:
Anyone working in patient experience or quality improvement.
Provider:
Shaping Our Lives
Title:
In house training
Location:
Bespoke
Date:
Negotiable
Description:
Tailored services such as training sessions, recruiting lived experience user groups, facilitating workshops, and evaluations.
Audience:
Organisations seeking user involvement