The Patient Experience Library



We hold publications that relate to patient and service user experience in the health and care sector. The library does not hold publications that relate to other aspects of health and care services, for example, clinical guidance, procurement and financing of services, etc

We will not accept materials that, in our opinion:...
  • Demonstrate political bias
  • Are intended as sales documents for commercial interests
  • Are complaints, commendations or other opinions written by private citizens about their own experiences, or those of friends and relatives


The Patient Experience Library holds names and email addresses of people who sign up for our weekly newsletter.

People who receive the newsletter can unsubscribe at any time by clicking the links at the bottom of each newsletter we send.

We also hold payment and invoicing details for purchasers of our paid-for services.

We retain no other personal information, and we will never sell or share your details.

Terms and Fair Use

You can read our terms and conditions, including our fair use policy, here.


Documents in the Patient Experience Library are made available in keeping with the 2014 European Court of Justice ruling in the case of Svensson and Others v Retriever Sverige AB (C466/12).

We fully acknowledge all authors and publishers of the documents indexed in the library.

We do not hold documents that the author or publisher would normally want to charge for.

If you are the author or publisher of any documents on patient experience, and would like to withhold them from the Patient Experience Library, please let us know via Please let us know the reason you wish the documents to be removed.