The Patient Experience Library


1. Definition of terms

1.1 The terms "Patient Experience Library", "we", "us" and "our" refer to the owners of the website who are Glenstall IT Ltd.

1.2 The terms "you" and "your" refer to users of this website.

1.3 The term "this website" refers to the website of the Patient Experience Library at

2. Use of the website

2.1 The use of this website is subject to the following terms and conditions of use:

3. Internet copyright notice

3.1 This website, and are copyright of the Patient Experience Library © Patient Experience Library 2024. All rights reserved

3.2 Any content stored on this site that is not the property of, or copyright by, the Patient Experience Library is acknowledged as the work of other authors, publishers or digital content creators.

3.3 Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

3.4 You may not use the database structure (including titles, filenames, indexing etc), except with our express written permission, to transmit or store the library content in any other website or other form of electronic retrieval system.

4. Fair Use and Fair Dealing

4.1 Any downloads are for your personal/research and non-commercial use only. Excessive downloading of documents from this site may be deemed by us to be in contravention of the principles of fair use and may result in your downloads being restricted. In general terms, we will consider downloading to be excessive if:

5. Disclaimer

5.1 The information contained in this website is for general information purposes only. The information is provided by the Patient Experience Library and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

5.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

5.3 Through this website you are able to link to other websites which are not under the control of the Patient Experience Library. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

5.4 Every effort is made to keep the website up and running smoothly. However, the Patient Experience Library takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

5.5 Every effort is made to ensure that the website does not breach copyright, and that it has regard to the Re-use of Public Sector Information Regulations 2015. If you are the author or publisher of any documents on patient experience, and would like to withhold them from the Patient Experience Library, please let us know via