Patient Experience Library

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Intelligence Report

Healthwatch East Riding of Yorkshire

December 2022

The contents of this report refers to intelligence gained within the month of December 2022

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SURVEYS REPORT

Healthwatch Wirral

March 2023

The Maternity Voices Partnership (MVP) collects and collates feedback from Service Users in order to drive service improvements and improve the quality of maternity services. The data within this report is collected via our online survey and shared by Healthwatch Wirral on their Social Media platforms

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Intelligence Report

Healthwatch East Riding of Yorkshire

January 2023

The details in this report applies to January 2023 and refers to the information Healthwatch has received and researched during this period. The report provides the nature of experiences, the intelligence and emerging trends during each quarterly period for a range of care types and providers

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The Patient Experience Library

Url:

https://pexlib.net/?238968

Added to library: Mar 25th 2023

Previous versions: None

Document title:

Accessibility, Are health and social care services meeting information and communication needs?

Source:

Healthwatch Sandwell

Date:

March 2023

Details:

NHS health and social care services care are legally required to follow the Accessible Information Standard 2016. This includes doctors, dentists, hospitals, pharmacies and social workers. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. Healthwatch Sandwell have explored with people with disabilities, sensory loss, or impairments whether health and social care services are meeting their information and communication needs as required under the Accessible Information Standard 2016.

Accessibility, Are health and social care services meeting information and communication needs?

Healthwatch Sandwell

March 2023

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Performance Report

Healthwatch Trafford

December 2022 - January 2023

Healthwatch Trafford, Performance Report, December 2022 - January 2023

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Feedback Report

Healthwatch Greenwich

February 2023

Healthwatch Greenwich, Feedback Report, February 2023

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The Patient Experience Library

Url:

https://pexlib.net/?238963

Added to library: Mar 25th 2023

Previous versions: None

Document title:

People's Perceptions of Virtual Health Care

Source:

Healthwatch Bolton

Date:

November 2022

Details:

Virtual health care means you can have a consultation with your health care professional either over the phone or by video. NHS organisations are committed to increasing the amount of virtual appointments they offer patients. Some of the benefits include: reduction in costs for travel and car parking, the implications of childcare arrangements and time off work to attend, and reducing carbon emissions due to less travel. Though virtual appointments are not right for everyone, many people may find them more convenient and have greater satisfaction by accessing health services this way. We have worked with Bolton NHS Foundation Trust,(the organisation that runs the Royal Bolton Hospital and a number of services in the community), to find out what people think about virtual health care consultations so they can take people's experiences into account when implementing virtual consultation systems.

People's Perceptions of Virtual Health Care

Healthwatch Bolton

November 2022

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The Patient Experience Library

Url:

https://pexlib.net/?238962

Added to library: Mar 24th 2023

Previous versions: None

Document title:

A people plan for social care, White Paper, March 2023 - a call to action

Source:

Institute of Health and Social Care Management

Date:

March 2023

Details:

This plan examines, through the voices of people living and working in social care, the current landscape including shortcomings and also outstanding practices. It looks at various subjects such as the mental health and wellbeing of people using care, policy and regulation, and equality, diversity and inclusion. It makes a series of recommendations with the aim of improving social care.

A people plan for social care, White Paper, March 2023 - a call to action

Institute of Health and Social Care Management

March 2023

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The Patient Experience Library

Url:

https://pexlib.net/?238961

Added to library: Mar 24th 2023

Previous versions: None

Document title:

Stressed and overworked, what the Commonwealth Fund's 2022 International Health Policy Survey of Primary Care Physicians in 10 Countries means for the UK

Source:

The Health Foundation

Date:

March 2023

Details:

This analysis finds that UK GPs experience the highest stress and lowest job satisfaction compared with GPs in nine other high-income countries. The report analyses data from an international survey of 9,526 GPs in 10 high-income countries, including 1,010 in the UK, carried out by the Commonwealth Fund. It finds that the majority of GPs in all countries are dealing with higher workloads than before the pandemic. UK GPs report higher levels of emotional distress and bigger rises in workload than GPs in nearly all other countries, with many considering leaving the profession altogether. 71 per cent of UK GPs find their job 'extremely' or 'very stressful', the highest of the 10 countries surveyed.

Stressed and overworked, what the Commonwealth Fund's 2022 International Health Policy Survey of Primary Care Physicians in 10 Countries means for the UK

The Health Foundation

March 2023

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The Patient Experience Library

Url:

https://pexlib.net/?238959

Added to library: Mar 24th 2023

Previous versions: None

Document title:

Patient views on access to GP led services

Source:

Healthwatch County Durham

Date:

2023

Details:

In 2020/21 Healthwatch County Durham (HWCD) carried out a review GP practice websites and automated telephone messages. Our experienced HWCD volunteers conducted this research. In April 2021 we published our findings and shared them with partners including the County Durham Clinical Commissioning Group. They used our findings to help in the development of the specification for some funding they were making available to GP practices to improve their websites and telephone systems. This year when we asked the public about our work plan priorities, accessing GP services was still one of the priorities they identified.

Patient views on access to GP led services

Healthwatch County Durham

2023

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	* Quality of care that people experience
	* Quality improvement
	* Public engagement
	* Wider policy and practice

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