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The Patient Experience Library


The Patient Experience Library
All the insight you need

Picture depicting health care

About the library

We built the Patient Experience Library because we wanted to bring patient experience into the light. A whole series of patient voice organisations are doing a great job but their reports are scattered across hundreds of different websites. Until we built the library, it was extremely difficult to get an overview of the UK's combined knowledge of patient experience.

Why does this matter? It matters because:

The Patient Experience Library is managed by Glenstall IT. We are a member of the Alliance for Useful Evidence, and are featured in NHS England's statutory guidance for Clinical Commissioning Groups.

How we work

We have brought together the whole of the UK's qualitative literature on patient experience. We have done so without government funding, and we do not accept advertising.

We make as much stuff available free of charge as we can - through our weekly newsletter and through selected Insight reports and Knowledge maps.

We also make reports available to download for free, grouped by the month they were added to the Library. A fair usage policy applies and there are no search functions available. For full access to the library's search functions, we ask for a subscription fee to help us cover our costs. Subscription details are available here.


About Glenstall IT

Track record
  • 20 years' experience in tailor-made information systems for the public and charitable sectors
  • Systems developed for Sustrans, Ramblers, Natural England, The Conservation Volunteers and more
  • Specialists in developing flexible systems for multi-purpose use
  • Commitment to social values and public good
  • Development costs minimised to suit public/charitable sector budgets
  • Belief in maximum public access to information and minimum professional hoarding of knowledge
Client Commitment
  • All systems built from the ground up. No "off the shelf" systems reshaped with inefficient hacks and bolt-ons
  • All systems designed for maximum user friendliness. No need for user training
  • Systems built around client needs