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The Patient Experience Library
Document title:
Doing With, reinventing public services in a time of crisis
Source:
The King's Fund
Date:
21st July 2025
Details:
If the UK's public sector is to avoid irreversible decline, we need a radical shift from a 'do to' to a 'do with' mindset to equip us for the future. Find out more about the 'do with' approach in our new long read from Adam Lent (Senior Consultant, The King's Fund).
The King's Fund
21st July 2025
If the UK's public sector is to avoid irreversible decline, we need a radical shift from a 'do to' to a 'do with' mindset to equip us for the future. Find out more about the 'do with' approach in our new long read from Adam Lent (Senior Consultant, The King's Fund)
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The Patient Experience Library
Document title:
Public views on the acceptability of using institutions and other community venues to manage testing during a future pandemic
Source:
UK Health Security Agency
Date:
July 2025
Details:
This report details findings from qualitative research with members of the public in England, exploring the extent of public acceptability for using institutions (such as workplaces, schools and other community venues) to manage testing during future pandemics.
UK Health Security Agency
July 2025
This report details findings from qualitative research with members of the public in England, exploring the extent of public acceptability for using institutions (such as workplaces, schools and other community venues) to manage testing during future pandemics
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The Patient Experience Library
Document title:
Period Poverty, Understanding the hidden struggles of young women in Luton
Source:
Healthwatch Luton
Date:
undated
Details:
This document presents a focused evaluation of period poverty among young women in Luton, carried out by Healthwatch Luton through engagement with students at Luton Sixth Form College. The evaluation forms part of a broader exploration of women's health needs and aims to shed light on how period poverty affects access to education, health equity, and personal dignity. The evaluation identifies key barriers experienced by young women, including the affordability of menstrual products, stigma surrounding menstruation, and a lack of awareness about existing support services. It also highlights how these issues disproportionately affect students from underrepresented and economically disadvantaged backgrounds.
Healthwatch Luton
undated
This document presents a focused evaluation of period poverty among young women in Luton, carried out by Healthwatch Luton through engagement with students at Luton Sixth Form College. The evaluation forms part of a broader exploration of women's health needs... [more]
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The Patient Experience Library
Document title:
GP Access, Experiences of the Hillingdon Community - Findings of Healthwatch Hillingdon's GP Access campaign
Source:
Healthwatch Hillingdon
Date:
undated
Details:
This report examines the issues related to GP access from the perspectives of the Hillingdon community. It investigates their experiences with accessing services, satisfaction with health outcomes, and preferences for different contact methods and appointment types. By identifying key barriers and opportunities for improvement, this research aims to inform strategies that enhance access to GP services and ensure they remain responsive to the needs of the community
Healthwatch Hillingdon
undated
This report examines the issues related to GP access from the perspectives of the Hillingdon community. It investigates their experiences with accessing services, satisfaction with health outcomes, and preferences for different contact methods and appointment types. By identifying key barriers... [more]
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Healthwatch Birmingham
Healthwatch Birmingham, Annual Report 2024/25
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Healthwatch Kensington and Chelsea - Healthwatch Westminster
Healthwatch Kensington and Chelsea - Healthwatch Westminster, Annual Report 2024/25
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The Patient Experience Library
Document title:
'Talk to us' Women's Health Phase 2 report
Source:
Healthwatch Lancashire
Date:
June 2025
Related document(s):
Details:
In 2024 Healthwatch Lancashire conducted Phase 1 of our 'Talk to Us: Women's Health' project, which sought to understand the experiences and needs of women in the healthcare system.
Healthwatch Lancashire
June 2025
In 2024 Healthwatch Lancashire conducted Phase 1 of our 'Talk to Us: Women's Health' project, which sought to understand the experiences and needs of women in the healthcare system
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The Patient Experience Library
Document title:
The views of St Helens Residents on the GP Access Survey
Source:
Healthwatch St Helens
Date:
April 2025
Details:
The Healthwatch St Helens GP Access Survey looks closely at how local residents feel about their primary care services. Conducted between October 2024 and March 2025, we gathered feedback from 488 people in St Helens representing different backgrounds. The survey revealed both challenges and successes in how GP services are provided.
Healthwatch St Helens
April 2025
The Healthwatch St Helens GP Access Survey looks closely at how local residents feel about their primary care services. Conducted between October 2024 and March 2025, we gathered feedback from 488 people in St Helens representing different backgrounds. The survey revealed both challenges and successes in how GP services are provided
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The Patient Experience Library
Document title:
Patient and professional experiences of using digital tools in primary care - Year 4 report
Source:
Healthwatch Norfolk
Date:
June 2025
Details:
In Year 4 of our project on patient and professional engagement with digital tools in primary care - our first under the extended contract with the Norfolk and Waveney Integrated Care Board - we explored experiences and views of the NHS App among two demographic groups with lower registration rates in the East of England: young people 16-30 and older adults 65 and above. We also examined patient awareness of the Shared Care Record (ShCR), including its use during appointments, and how GP practice staff engage with the system in daily practice. By analysing usage patterns, perceived benefits, and barriers, we aimed to better understand how to support greater uptake and sustained use of these digital tools - enabling more people in the region to manage their health better and access safer, faster and more personalised care.
Healthwatch Norfolk
June 2025
In Year 4 of our project on patient and professional engagement with digital tools in primary care - our first under the extended contract with the Norfolk and Waveney Integrated Care Board - we explored experiences and views of the... [more]
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Healthwatch Gateshead
Healthwatch Gateshead, Annual Report 2024/25
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