We hold publications that relate to patient and service user experience in the health and care sector. The library does not hold publications that relate to other aspects of health and care services, for example, clinical guidance, procurement and financing of services, etc
The Patient Experience Library holds names and email addresses of people who sign up for our weekly newsletter.
People who receive the newsletter can unsubscribe at any time by clicking the links at the bottom of each newsletter we send.
We also hold payment and invoicing details for purchasers of our paid-for services.
We retain no other personal information, and we will never sell or share your details.
You can read our terms and conditions, including our fair use policy, here.
The vast majority of search results in the library link to the original document on the original website in keeping with the 2014 European Court of Justice ruling in the case of Svensson and Others v Retriever Sverige AB (C466/12).
Where websites are temporarily down for any reason, we try to make the documents available directly from the library. We then re-enable the links once the broken site has been fixed. We also strive to remove old versions of documents if they have been updated.
We fully acknowledge all authors and publishers of the documents indexed in the library.
We do not hold documents that the author or publisher would normally want to charge for.
Our subscription fee covers the costs of stocking the library, cataloguing and indexing every document, and maintaining a powerful and effective search tool. We do not charge for any documents you choose to download, and do not make money from other people's work.
If you are the author or publisher of any documents on patient experience, and would like to withhold them from the Patient Experience Library, please let us know via firstname.lastname@example.org. Please let us know the reason you wish the documents to be removed.