We hold publications that relate to patient and service user experience in the health and care sector. The library does not hold publications that relate to other aspects of health and care services, for example, clinical guidance, procurement and financing of services, etc
The Patient Experience Library was set up without government or charitable funding, and we do not accept advertising.
We make as much as we can available free of charge from our Welcome Page. Beyond that, we try to cover our costs by asking a subscription fee for full access to the library, with unlimited use of our powerful indexing and search facilities.
You can! Or any other search engine you like.
But if you want really accurate and effective searches for patient experience literature, the library will give you what you need. This is because:
Yes please! We're a small team with a heavy workload, so we have to choose our priorities carefully. But if you have partnership proposals, please drop us a line at email@example.com
The vast majority of search results in the library link to the original document on the original website in keeping with the 2014 European Court of Justice ruling in the case of Svensson and Others v Retriever Sverige AB (C466/12).
Where websites are temporarily down for any reason, we try to make the documents available directly from the library. We then re-enable the links once the broken site has been fixed. We also strive to remove old versions of documents if they have been updated.
We fully acknowledge all authors and publishers of the documents indexed in the library.
We do not hold documents that the author or publisher would normally want to charge for.
Our subscription fee covers the costs of stocking the library, cataloguing and indexing every document, and maintaining a powerful and effective search tool. We do not charge for any documents you choose to download, and do not make money from other people's work.
If you are the author or publisher of any documents on patient experience, and would like to withhold them from the Patient Experience Library, please let us know via firstname.lastname@example.org. Please let us know the reason you wish the documents to be removed.